Social media and storytelling for hotels
By Daniel E. Craig, Reknown. “Good storytelling makes people sit up and listen … It is worthy of their attention, […]
By Daniel E. Craig, Reknown. “Good storytelling makes people sit up and listen … It is worthy of their attention, […]
By Daniel Edward Craig I’m often asked by hoteliers and innkeepers about TripAdvisor’s policy regarding asking guests to post […]
By Daniel Edward Craig, Reknown. With the increasing popularity of user-generated reviews, hoteliers may lament the loss of control over what […]
By Daniel Edward Craig, Reknown. So your hotel gets a nasty review. Do you: a) call out the reviewer as […]
By Daniel Edward Craig, Reknown. The reviews are in, and TripAdvisor is a bigger hit than ever with travelers. The […]
By Daniel Edward Craig I can see dignified concierges everywhere clutching their golden keys and gasping in indignation at the […]
By Daniel Edward Craig So your hotel went through a rough patch – a bad hire, a small fire, an […]
By Daniel Edward Craig, Reknown. It appears that hotels are finally waking up to the importance of monitoring and responding […]