Best Practices for Responding to Online Hotel Reviews, Part I
By Daniel Edward Craig, Reknown. As a hotel manager, when a guest comes to the front desk to register a […]
Tips for Managing Online Hotel Reviews: An Interview with TripAdvisor
By Daniel Edward Craig, Reknown. “We often hear from travelers that how a property responds to criticism has more influence […]
What’s the secret to achieving top ranking on TripAdvisor?
Many hotels aspire to achieve top ranking in TripAdvisor’s popularity index, but HKHotels (now Library Hotel Collection) in New York dominates […]