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When hotels plan for new technology, the guest experience is always a top priority, but the employee experience is often neglected until it’s time for installation—and by then it may be too late to prevent issues.
If staff find the system difficult to use, aren’t properly trained, or can’t serve guests efficiently, it will jeopardize successful deployment. This holds true whether a hotel is switching PMSs, launching mobile check-in, or migrating to the cloud.
Join us for the next Shiji Buzz, when we discuss how to earn employee buy-in at the property and enterprise level when planning for and rolling out new systems.
Our panel of seasoned experts will draw from their experience to answer questions such as:
- What are the risks of not involving the team in technology decisions?
- What are some ways to include staff in the process?
- In this time of staffing shortages, how can technology improve staff retention?
- How can hotels help ensure staff use technology to its fullest capabilities?
- How can managers reassure staff who are fearful of being replaced by automation?
We hope to see you there!