About that item you left in your room …
By Daniel Edward Craig A recent story about a hotel housekeeper in Miami who found in $6,000 in cash in […]
By Daniel Edward Craig A recent story about a hotel housekeeper in Miami who found in $6,000 in cash in […]
By Daniel Edward Craig, Reknown. It appears that hotels are finally waking up to the importance of monitoring and responding […]
By Daniel Edward Craig, Reknown. As a hotel manager, when a guest comes to the front desk to register a […]
By Daniel Edward Craig, Reknown. “We often hear from travelers that how a property responds to criticism has more influence […]
Many hotels aspire to achieve top ranking in TripAdvisor’s popularity index, but HKHotels (now Library Hotel Collection) in New York dominates […]
By Daniel Edward Craig People often corner me at social functions to tell me about a problem they’ve had in […]
By Daniel Edward Craig, Reknown. In my last post I wrote about online travel reviews from a hotelier’s perspective. This time […]
A few years ago at Opus Hotel Vancouver we relocated a couple who had driven up from Washington state to […]