How to Manage TripAdvisor Reviews
By Daniel Edward Craig The Reputation Roadshow continues! Last week I had the opportunity to meet with Ciaran Fahy, managing director of […]
By Daniel Edward Craig The Reputation Roadshow continues! Last week I had the opportunity to meet with Ciaran Fahy, managing director of […]
By Daniel Edward Craig, Reknown It’s an all-too familiar scenario. “A local guest complained about service via Twitter when she […]
By Daniel Edward Craig. At a time when the travel industry is still struggling to accommodate social media, which barged […]
By Daniel Edward Craig In my last post I discussed how social media has enabled a new measure of hotel […]
By Daniel Edward Craig Traditionally, hotels have made pricing decisions based on a combination of demand forecasts, supply, operating costs, […]
By Daniel Edward Craig I’m often asked by hoteliers and innkeepers about TripAdvisor’s policy regarding asking guests to post […]
By Daniel Edward Craig, Reknown There was a great turnout for TripAdvisor’s Master Class events at the Venetian Hotel in Las Vegas last week, […]
By Daniel Edward Craig, Reknown. With the increasing popularity of user-generated reviews, hoteliers may lament the loss of control over what […]