What’s the secret to achieving top ranking on TripAdvisor?
Many hotels aspire to achieve top ranking in TripAdvisor’s popularity index, but HKHotels (now Library Hotel Collection) in New York dominates […]
What to do when things go wrong in a hotel
By Daniel Edward Craig People often corner me at social functions to tell me about a problem they’ve had in […]
“A Hidden Gem!” or “Lame!!!”? Online Travel Reviewers to Watch Out For
By Daniel Edward Craig, Reknown. In my last post I wrote about online travel reviews from a hotelier’s perspective. This time […]
Online Reviews: The Bane of Hotels’ Existence or an Unprecedented Opportunity?
A few years ago at Opus Hotel Vancouver we relocated a couple who had driven up from Washington state to […]
So You Want to Work in Hotels, Part II: The Interview
By Daniel Edward Craig, Reknown When I last wrote a post about how to get a job in the hotel […]
So You Want to Work in Hotels, Part I
By Daniel Edward Craig, Reknown I get lots of messages from hospitality students and aspiring hotel workers who read this […]