10 Social Media Types and How to Respond to Them
By Daniel Edward Craig Are you ever stumped over how to respond to social media feedback? Whether it’s Twitter, Facebook, […]
A Quick Guide to Content Marketing for Tourism Businesses and Hotels
(Editor’s note: To kick off Reknown’s new guest post series, this is a guest contribution from Reknown collaborator Mark Hayward.) […]
Protecting Your Business from a Social Media Attack
By Daniel Craig, Reknown. The examples are piling up, and they’re guaranteed to make hoteliers and travel industry professionals shudder. The […]
Eight Key Strategies for Climbing TripAdvisor Rankings
By Daniel Craig, Reknown In researching ReviewPro’s Climbing TripAdvisor’s Popularity Index webinar last month, I asked a range of hoteliers […]
Social Media and Reputation Management for Hotels: Eight Key Takeaways
By Daniel Edward Craig, Reknown. Last month I gave presentations on social media and online reputation management for hotels in […]
How to Manage Review Blackmail
I’ve written about Social Media Coercion and Social Media Ambush in the past, and it continues to be a hot topic. Whether […]
Should hotels ask guests for reviews?
Recently I asked a few of my contacts in the hotel industry two questions. Last week I published their answers […]
If your hotel ranks top on TripAdvisor, are you not charging enough?
By Daniel Edward Craig This question has come up several times in recent conversations, and I find it so […]