Social Media and Reputation Management for Hotels: Eight Key Takeaways
By Daniel Edward Craig, Reknown. Last month I gave presentations on social media and online reputation management for hotels in […]
How to Manage Review Blackmail
I’ve written about Social Media Coercion and Social Media Ambush in the past, and it continues to be a hot topic. Whether […]
Should hotels ask guests for reviews?
Recently I asked a few of my contacts in the hotel industry two questions. Last week I published their answers […]
If your hotel ranks top on TripAdvisor, are you not charging enough?
By Daniel Edward Craig This question has come up several times in recent conversations, and I find it so […]
Introducing Reknown
If you have been following this blog for a while, you know that I launched it way back in the […]