Walking after Midnight: How to Avoid Being Relocated from Your Hotel
If you’re a frequent traveler, this scenario might be all too familiar. It’s late. You stagger to the front desk […]
A Ten-Step Program for Easing Your Hotel’s OTA Dependency
By Daniel Edward Craig These days, bashing online travel agencies has become a popular sport. The likes of Expedia, Travelocity […]
Is the Role of the Hotel Concierge Going Obsolete?
By Daniel Edward Craig I can see dignified concierges everywhere clutching their golden keys and gasping in indignation at the […]
Toss that script aside: Tips for generating positive hotel reviews
By Daniel Edward Craig So your hotel went through a rough patch – a bad hire, a small fire, an […]
About that item you left in your room …
By Daniel Edward Craig A recent story about a hotel housekeeper in Miami who found in $6,000 in cash in […]
Best Practices for Responding to Online Hotel Reviews, Part 2
By Daniel Edward Craig, Reknown. It appears that hotels are finally waking up to the importance of monitoring and responding […]
Best Practices for Responding to Online Hotel Reviews, Part I
By Daniel Edward Craig, Reknown. As a hotel manager, when a guest comes to the front desk to register a […]
Tips for Managing Online Hotel Reviews: An Interview with TripAdvisor
By Daniel Edward Craig, Reknown. “We often hear from travelers that how a property responds to criticism has more influence […]