By Daniel Edward Craig
A recent story about a hotel housekeeper in Miami who found in $6,000 in cash in a guestroom got me to thinking about items guests leave behind. As travelers, we’ve all experienced that sensation upon arriving at the airport that our luggage feels pleasantly lighter – only to realize we left half our belongings in the closet of our hotel room.
Curious, I decided to pay a visit to OPUS Hotel’s housekeeping department to see what was kicking around Lost and Found. There I found boxes and boxes of guest belongings. Most of it looked like junk abandoned by guests, but hotels undertake too many frantic dumpster dives to make assumptions about what guests may or may not deem as valuable.
While I was perusing the log book, a group of housekeeping staff filed in after their shift, and one of them deposited an item on the desk before me.
“A bra?” I asked, staring. It was one big bra.
“Happens all the time,” said Alejandro, one of the housemen.
“Usually it’s men’s underwear,” said Mila, making a face.
I asked what other things guests leave behind. They listed off everything from the trivial – toiletries, toothbrushes, CDs, adapters – to the treasured – jewelry, laptops, iPods, passports, USB sticks, clothing and prescriptions. One guest left behind an $800 bottle of Crystal champagne. It might have made for a fun staff party had he not picked it up – two years later.
“Socks,” said Alejandro. “Lots of socks.” Next time you can’t find a sock, don’t blame the washing machine. You probably left it in your hotel room.
“Cell phone chargers!” Marifel exclaimed, leading me to a box teeming with every imaginable type of charger.
“Everything but money,” Maria said, with a sigh.
Sex toys are another popular leave-behind, probably because they’re hidden out of sight, in a drawer or under the bed. “Do guests ever call looking for them?” I asked.
“Oh no, never. They’re too embarrassed.”
We don’t call them either. Leaving a message with their secretary might be a bit awkward.
If items left behind in hotel rooms are an indication of what travelers are up to on the road, partners and spouses have good reason to be nervous. Recorded in the log book I found a whip, pornographic material, a nurse’s uniform, a wig, a stethoscope and narcotics. Then again, I also found business books, language tapes and a Bible.
Years ago, when I worked on the front desk of a hotel, a guest left behind a blow-up doll. The doll hung around the back office for weeks and became like an employee, sitting in on meetings spread-eagle in her chair, her red lips shaped into a permanent look of surprise. One day she just disappeared. I think she grew tired of all the jokes.
A few years ago at Opus, I found a bag of marijuana stashed on a ledge in the stairwell. I alerted the operations manager, Nicholas, and while passing a spliff back and – er, I mean after flushing it – we speculated on which staff member it belonged to. Recently, it occurred to me it might have belonged to a guest, after I read an interview with rocker Ryan Adams. Speaking about the Roosevelt Hotel in Hollywood, he said, “I used to hide my pot in the ventilator shaft for every time I returned, with a few Xanax for coming down from the boozing. It was always there, as they never dusted the place. Not so anymore.” Hotels are always happy to hold on to extra baggage for frequent guests, but our hospitality ends with illegal activities.
Speaking of which, a friend of mine used to manage a swank hotel in Los Angeles, and one day a female guest came to the front desk to ask for access to another guest’s in-room safe. When she was informed that only the registered guest could be granted access, she gave a sinister retort: “Oh, he won’t ever be back!” The next day, management opened the safe and found $200,000 in cash stuffed inside. They notified the police, who confiscated it – to the disappointment of the housekeeper, no doubt. Typically, hotels hold on to an item for three to six months and then dispose of it, donate it to charity, or allow employees to keep it.
What should you do if you leave something behind in a hotel? Call Lost and Found immediately, and pray that it hasn’t been sold on the black market – a new revenue stream for hotels during the recession (kidding). If they can’t find it, be patient and persistent; sometimes items are temporarily misplaced, but eventually they should show up. The hotel will arrange to mail it back to you.
As for that housekeeper in Miami, she turned the money in, and people were so taken by her honesty and dire personal circumstances that she received donations amounting to far more than the money she found. Let her story be a friendly reminder: If you’re going to leave anything behind in a hotel room, a modest tip for the room attendant will be most gratefully received.
Have you lost or found something unusual in a hotel room? Share it here.
I found hideous toenail clippings in a hotel room that was not of my choosing. I couldn't even call housekeeping. That's because there was no phone in my room. I was serving on a jury and we were sequestered. The bailiff thought I was princess. He didn't realize I was the Hygiene Hunter. One of the worst nights EVER.
This one is a good one…there all sorts of juicy stories behind lost and found scenarios the one that really fascinated me was when a Housekeeper on seeing a client who had repeatedly come back to the Hotel remembered that they had left a thong which was from an expensive European toy told the room attendant to pick it up and return it to the client only that what they had not counted on was it didn't belong to the wife and it wasn't the current girlfriends either and to cut the story short the current girlfriend put it in the man's bag assuming it was the wife's and as you know when he reached home the wife assisted unpacking and off-course caused hell a creative man to get out of such situations called the manager and immediately caused hell for the room attendant packing the thong into his bags and a flabbergasted me not understanding and catching on apologized on mobile which was on speaker phone deducing someone was trying to save his skin….l would have loved to see his face when the wife held the Thong aaaah certain pleasures are denied but that's just one of them…..Hotel life is just great when it comes to Human experiences..
Hygiene Hunter: You, a princess? Never. I'm glad you survived to tell the toenail clippings story. Must say, it's the first I've heard but probably not the only time it's happened. Hideous is right.
InsideMsa: Good story, and masterfully handled by a consummate hotelier. Plus I learned a new meaning for the word "thong".
Thanks to both of you for sharing.
DEC
Hi Mr. Craig!
I work as a front desk clerk and once we found one of those dolls in one room but it was made with pillows, t-shirts and of course our housekeeping staff was kind surprised!
We keep it in lost and found for a while, according to our brand standards but as far as I know nobody called asking for that 😉
I like your blogs very much.
Oh, the things I have seen left behind in the rooms… Bless my mother for strong genes, because heart stops sometimes. But, for me, an employee, it's all human and I treat all those I-may-have-left-"something"-in-my-room-last-night phone calls with respect and privacy the staying or already checked out guest deserves. The service goes beyond the walls of the hotel, I think.