A Ten-Step Program for Easing Your Hotel’s OTA Dependency
By Daniel Edward Craig These days, bashing online travel agencies has become a popular sport. The likes of Expedia, Travelocity […]
Toss that script aside: Tips for generating positive hotel reviews
By Daniel Edward Craig So your hotel went through a rough patch – a bad hire, a small fire, an […]
Best Practices for Responding to Online Hotel Reviews, Part I
By Daniel Edward Craig, Reknown. As a hotel manager, when a guest comes to the front desk to register a […]
Tips for Managing Online Hotel Reviews: An Interview with TripAdvisor
By Daniel Edward Craig, Reknown. “We often hear from travelers that how a property responds to criticism has more influence […]
What to do when things go wrong in a hotel
By Daniel Edward Craig People often corner me at social functions to tell me about a problem they’ve had in […]