All material is copyright © Daniel Edward Craig. Please contact us for permission to use.
Will Technology Replace Customer Service in Hotels?
What Does TripAdvisor’s New “Best Value” Ranking Mean for Hotels?
So You Want to Be a Consultant
The Incredible Shrinking Hotel Industry
Does It Really Pay to Book Direct?
An Online Reputation Management Checklist
Social Storytelling for Travel Marketers
Eight Service Strategies for Earning Five-star Reviews
10 Social Media Types and How to Respond to Them
Protecting Your Business from a Social Media Attack
Eight Key Strategies for Climbing TripAdvisor Rankings
Is Your Hotel Prepared for a Social Media Crisis?
How to Respond to Challenging Guest Reviews
How to Manage TripAdvisor Reviews
Social Media and Storytelling for Hotels
How to Maintain a Positive Online Reputation – Key Takeaways
How to Cope with Bad Reviews
Best Practices for Responding to Online Hotel Reviews
Is the Role of the Hotel Concierge Going Obsolete?