Five Myths About Hotels by Everett Potter, USA Today

Going Off Script to Improve the Guest Experience by Samanta Worgull, HotelNews Now

8 Ways to Improve Guest Satisfaction by Ed Watkins, HotelNewsNow

Hotels Lag in Social Customer Service by Maria Gallucci, HotelNewsNow

Power Trip: TripAdvisor Continues to Reshape Travel by Eric Raskin, Lodging Magazine

At Caribbean Week, Talk Turns to Online Strategy by Gay Nagel Myers, Travel Weekly

Crucial Ideas for Effective Marketing: Reknown by Christopher Ruffell, Reel Marketer Magazine

Perspective: All Hands on Deck by Robert Klara, Adweek

Social Media has raised the stakes for tourism, says marketing expert by Dave Stewart, The Guardian

Perspective: Trying to Convey the Image of the Pierre Hotel in New York in a Print Ad by Robert Klara, Adweek

Are Hotel Concierges Becoming Obsolete? by Tracy You, CNNGo

This Daniel Craig Spies on Social Networks to Protect Reputations by Bill Power, The Chronicle Herald

10 Questions for Daniel Edward Craig, interview with the Happy Hotelier

The Internet does not forget: managing disgrace in the digital age by Douglas Quan, The Vancouver Sun

Q+A with Daniel Edward Craig, Author & Hotel Consultant by Meg Nesterov, Gadling