Eight Service Strategies for Earning Five-star Reviews
By Daniel E. Craig Traveler reviews have had a disruptive effect on traditional rating systems, making a well-run budget hotel […]
By Daniel E. Craig Traveler reviews have had a disruptive effect on traditional rating systems, making a well-run budget hotel […]
By Daniel Craig, Reknown In researching ReviewPro’s Climbing TripAdvisor’s Popularity Index webinar last month, I asked a range of hoteliers […]
By Daniel Edward Craig, Reknown. Last month I gave presentations on social media and online reputation management for hotels in […]
Recently I asked a few of my contacts in the hotel industry two questions. Last week I published their answers […]
If you have been following this blog for a while, you know that I launched it way back in the […]
By Daniel Edward Craig Responding to online reviews has become routine for many hoteliers, and yet every once in […]
By Daniel Edward Craig, Reknown It’s an all-too familiar scenario. “A local guest complained about service via Twitter when she […]
By Daniel Edward Craig. At a time when the travel industry is still struggling to accommodate social media, which barged […]