How to Maintain a Positive Online Reputation – Key Takeaways
By Daniel Edward Craig, Reknown There was a great turnout for TripAdvisor’s Master Class events at the Venetian Hotel in Las Vegas last week, […]
By Daniel Edward Craig, Reknown There was a great turnout for TripAdvisor’s Master Class events at the Venetian Hotel in Las Vegas last week, […]
By Daniel Edward Craig, Reknown. With the increasing popularity of user-generated reviews, hoteliers may lament the loss of control over what […]
By Daniel Edward Craig, Reknown. So your hotel gets a nasty review. Do you: a) call out the reviewer as […]
By Daniel Edward Craig, Reknown. The reviews are in, and TripAdvisor is a bigger hit than ever with travelers. The […]
If you’re a frequent traveler, this scenario might be all too familiar. It’s late. You stagger to the front desk […]
By Daniel Edward Craig These days, bashing online travel agencies has become a popular sport. The likes of Expedia, Travelocity […]
By Daniel Edward Craig I can see dignified concierges everywhere clutching their golden keys and gasping in indignation at the […]
By Daniel Edward Craig So your hotel went through a rough patch – a bad hire, a small fire, an […]