By Daniel E. Craig, Reknown
What a summer! The great thing about having a virtual office is you can work anywhere, anytime. (That can also be a bad thing.) This summer I’ve had the pleasure of working from the incredibly vibrant city of Barcelona. With so many distractions around, I’ve been neglecting this blog. So here’s an update on Reknown’s latest projects.
ReviewPro’s Resource Hub
My stay in Spain is thanks to RJ Friedlander, CEO of ReviewPro. I’ve been collaborating with ReviewPro for 2 ½ years now, and this summer I’m working on various projects at head office. One is the Resource Hub, a collection of webinars, guides and other content we’ve developed. It’s a fantastic free resource for hoteliers.
TripAdvisor Webinar – September 4!
Since my first event in Las Vegas in 2010, I’ve spoken at over 20 TripAdvisor Master Class events across North America. So I was delighted when TripAdvisor for Business came calling again early this summer to ask me to produce a webinar for them.
The result is The New Guest Service: Social, Real-time and 24/7, to be broadcast on Thursday, September 4. We’ll be talking about the emergence of social media as a customer service channel and how hotels can drive positive reviews and social media recommendations by providing remarkable service online and on property. Read more »