Digital technology is changing the way companies interact with customers. Increasingly, communications are taking place not in person or by phone but through mobile apps, SMS, social media and automated messaging.
And yet many employees lack the skills, guidelines and training necessary to communicate effectively on these new channels, and customers often end up angry, confused or frustrated.
In the next installment of ReviewPro’s free webinar series for hoteliers, we discuss how to manage guest communications in the digital age. Topics include digital communication tools, the do’s and don’ts of digital messaging, and how to establish guidelines and procedures for employees.
Guest speaker Marcos Cadena, VP Digital, Ecommerce & Distribution at Minor Hotels, will discuss why digital communication with guests is so important, the tools and technology his company has in place or planned, and how to overcome some of the challenges of digital communications.
Tim Towle, Co-founder of ReviewPro, will discuss how hotels can use his company’s new Guest Messaging Hub to communicate with guests on a range of messaging services from SMS and email to Facebook Messenger and WeChat.
Don’t miss this ground-breaking webinar on Wednesday, September 27, 2017! Click here to register. If you are unable to attend the live webinar, register anyway and you’ll receive a link to the recorded webinar after the broadcast.
See you there!